Terms & Conditions
Terms and conditions regarding the use of the NuraPatch website and terms of service.
Terms and conditions regarding the use of the NuraPatch website and terms of service.
Dear valued customer, please read these Terms of Service (hereinafter – "Terms") carefully before using any feature of https://nurapatch.store/ (hereinafter – "Website") or purchasing any of the products therein.
These Terms govern your use of the Website and any of its features, and together with all other terms and policies specified below, it shall form a legally binding agreement between You (hereinafter – "user" or "you") and us. Please take your time to read these Terms carefully before making any purchase on the Website. If You have not read and/or understood the provisions of these Terms, we recommend that you do not continue to use the Website and contact our customer support, which will be happy to answer your questions.
NuraPatch (hereinafter referred to as the "NuraPatch", "we", "us", "our") is a brand name used and operated by a business entity UAB Provide Digital, which is a limited liability company incorporated in the State Enterprise Register of Lithuania, company No. 305322435, with a registered office address at Gedimino pr. 20, LT-01103 Vilnius, Lithuania. Whenever you will buying anything on the Website, you will be entering into a contractual relationship with Us, and this contractual relationship shall be bound and determined by these Terms and applicable laws.
Please be noted that all purchases that You will make on the Website will be sent to You from one of our fulfillment centers that will have a different address than our correspondence or office address. If you want to contact us or send us anything by post mail, please contact our customer support first, and you will be provided with the address and other contact details.
If you have any questions, inquiries, or complaints regarding the Website or our services, You can always contact our customer support at support@nurapatch.com.
Please be noted that our products will be delivered to you from our warehouses in China. Thus depending on the laws applicable in the country of your residence, your purchased products might be subject to import duties, sales or import VAT tax, and/or other taxes.
The Website is an online store dedicated to selling consumer goods ("Products"). Please be noted that our Products are not suitable for industrial or professional use. We only sell directly to consumers, and we have the right to refuse selling any of our Products to you or limit the total number of Products that you can purchase from us if we have a reason to believe that you are making the purchase with the intention of reselling, leasing or using for other commercial/industrial purposes.
Our Products are manufactured in China by licensed manufacturers that comply with all applicable safety and manufacturing standards applicable in the US and EU.
Our Products are not toys and should never be given to children.
Our Products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or condition. You should never rely on our Products for medical advice, as none of our Products can be a substitution for professional medical advice, test, or in vitro diagnostics.
Please be noted that our Products are not sold for and cannot be used for commercial use, as we sell our Products for personal use only. We reserve the right to reject any purchase requests if we have a reason to believe that a person is purchasing our Products not for personal, but industrial, or commercial use, including but not limited to reselling online or in physical stores.
The Website's primary target audience is adult users. We do not encourage or address children or minors to visit our Website or make any purchases therein.
We reserve the right to cancel your purchase and reject any payments that you make on the Website if we have a reason to believe that:
Once you have placed your order on the Website and made the payment, we will process your order within 1-3 business days. After your order is processed, you should receive the shipment within 5 to 20 calendar days if shipping will not be affected by natural occurrences.
Please be noted that:
We ship our Products to the US, Canada, New Zealand, UK, and the rest of European countries. Shipping costs may differ depending on your selected place for delivery. The total amount of shipping costs will be displayed to you on the check-out page of the Website.
In case your purchase does not reach you within 30 calendar days, please report it to our customer support. Please be noted that in accordance with Article 18(2) of the Directive 2011/83/EU of the European Parliament and of the Council, if You do not receive your purchase within 30 days, you must contact us and inform Us about an acceptable additional period of time upon which we will deliver Your purchase. You shall be entitled to terminate the purchase only if We have failed to deliver your purchase within the additional time limit. Please be noted that you cannot claim not to have received the purchased goods if the rules set out in this provision are not followed.
If the Products you purchased arrive damaged, you may return them and receive a full refund within 30 days from the delivery date. The 30-day return period will expire 30 days after the day on which You, or a third party other than the carrier indicated by You, acquires physical possession of the purchased Products.
To exercise the right to return damaged Products, You must contact our support team via support@nurapatch.com. After contacting our support team, you will be provided with a return code and return address. Please note that we will only accept returns of Products sent with the provided return code and delivered to the provided return address.
To meet the return deadline (30 days), it is sufficient for you to send your communication concerning the return and ship the damaged Products before the return period expires. We won't accept returns if you fail to contact us within the 30-day return period.
If you return the damaged Products, we shall reimburse all payments received from you without undue delay and in any event not later than within 14 days from the day on which we receive the returned Products. We will issue the refund using the same means of payment you used for the initial transaction.
Please note that we will only accept returned Products if they are returned in their original package. If we determine that the returned Products were used or damaged by you beyond the original condition upon arrival, we reserve the right to deduct the diminished value from the refundable amount.
All of our Products come with a standard two years warranty. We will replace any item that would turn out to be defective within the warranty term.
Please be noted that the warranty shall not apply if we determine that the product was not used as intended or has been mechanically damaged.
If you wish to return a defective item, please contact our customer support at support@nurapatch.com. When you contact our customer support with a warranty claim, please be prepared to provide upon request: (1) photographs of the defective item; (2) your order ID and purchase confirmation letter or payment receipt; (3) a brief description of the observed defect.
Prices for Products sold on the Website might be subject to change. We reserve the right to modify or discontinue further sales of any Product. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the sale of Products.
The final price, inclusive of all taxes and fees, for the Products shall be displayed on the check-out page, which will be displayed for you when you wish to finalize your purchase.
We accept payments by credit card, PayPal, and other electronic payments only. We will not accept checks, cash, or other means for payment, except if 'cash on delivery' service is available in your country (if 'cash on delivery' is available in your country, you will be informed about such an option on the check-out page).
All prices displayed on the Website are inclusive of all applicable taxes. However, please be noted that Consumers from different countries may see product prices that would be slightly different due to conversion rates or due to Value Added Tax ("VAT"), which would or would not be applicable depending on each case.
We take necessary precautions and follow industry best practices as well as all requirements set by applicable laws to protect Your personal information from being inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
We ensure that all personal data shall be collected and processed in accordance with all applicable laws. To find out more about how we use and process personal data, please read our Privacy Policy.
Please be noted that we may contact you via phone or email if we need to confirm any details of your order or if your order request was not processed successfully due to technical matters. If your order was not successful due to payment processing errors or other reasons, we might send you a text message or email with a reminder to carry out necessary actions, or we might contact you by phone if you have provided your phone number to us.
Please be noted that our Products are sold for personal use only. By agreeing with these Terms, you confirm that you will only buy our Products for personal use.
You may not use our Products for any illegal or unauthorized purpose nor may you, in the use of the Website, violate any laws. All contents of the Website and the contents of all materials received from us (including graphic designs and other contents) and the relevant parts of the Website belong to the ownership of NuraPatch and are protected by copyright laws. Any use of any copyrights for purposes other than personal use without our license constitutes a breach of copyright.
By agreeing to these Terms, you confirm that you understand that the purchased Products may not be returned once they are delivered to you and you have opened the Product package.
Please be noted that all Products are sold "as is" and we provide no warranties regarding suitability for your personal needs or preferences. We provide no warranties or claims with regards to the Products properties, and we do not claim that the Products would be suitable to treat, diagnose, mitigate, or have any other effect for specific conditions or diseases, as our Products are not medical devices/products.
We do not guarantee, represent, or warrant that your use of the Website will be uninterrupted, timely, secure, or error-free. You agree that from time to time, we may remove the Website for indefinite periods of time or cancel it at any time.
THE PRODUCTS OFFERED ON OR THROUGH THE WEBSITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL WE, OUR SUBSIDIARY COMPANIES, OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE WEBSITE, INCLUDING ITS MATERIALS, PRODUCTS, OR SERVICES, OR THIRD-PARTY MATERIALS, PRODUCTS, OR SERVICES MADE AVAILABLE THROUGH THE WEBSITE, EVEN IF WE ARE ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES.
In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors, be liable for any injury, health issues, sickness, physical problems, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product.
With regards to these Terms, intellectual property rights mean such rights as trademarks, copyright, domain names, database rights, design rights, patents, and all other intellectual property rights of any kind whether or not they are registered ("Intellectual Property").
All Intellectual Property displayed on the Website or provided to You in any other form is protected by law. You may not copy, repurpose, or distribute any Intellectual Property or any other content received from us or found on the Website, including Product descriptions, for any purpose, without our express written permission.
If You have any complaints regarding the Website, fees, refunds, quality of Products, or anything related to the use of the Website, You must first contact our support team (support@nurapatch.com) before taking any action through third parties.
These Terms and the entire legal relationship between you and us shall be subject to the law of the Republic of Lithuania, except when consumer laws would set a specific applicable law or jurisdiction.
Any claim must be brought in the initiating party's individual capacity and not as a plaintiff or class member in any class action or other similar proceeding.
You can contact us by the following details:
Last updated: January 27, 2025