Return Policy & Refunds
Our comprehensive return and refund policy to ensure your complete satisfaction with NuraPatch products.
Our comprehensive return and refund policy to ensure your complete satisfaction with NuraPatch products.
We want you to be completely satisfied with your NuraPatch purchase. If you're not happy with your order, we offer a comprehensive return and refund policy to ensure your peace of mind.
You may return your purchase or receive a refund for the following reasons:
To be eligible for a refund, you must contact our Customer Support team via email at support@nurapatch.com within 30 days of delivery. Returns are time-sensitive, so if more than 30 calendar days have passed since delivery, we cannot offer a refund or store credit.
When contacting our support team, please provide:
All damaged products must be returned in their original, unused condition with the original packaging. You will receive specific return instructions and a return address from our Customer Support team.
Important: The product must be sent to the exact return address provided by our Customer Support team. Returns sent to any other address will not be eligible for refunds.
You must provide us with a copy of the shipping receipt with the tracking number. This helps us track your return and process your refund efficiently.
Once your returned product reaches our Returns Center, we will process your refund within 5-7 business days. The refund will appear in your bank account within 3-20 business days, depending on your payment method and bank processing times.
We will cover all shipping costs related to returning damaged items. You will not be responsible for return shipping fees for products that arrive damaged.
For returns that are not due to damage, you are responsible for paying your own return shipping costs. We do not provide pre-paid return shipping labels, and shipping costs are non-refundable.
We are not responsible for any lost or damaged goods during return shipping. For products valued over $15, we strongly recommend using a trackable shipping service or purchasing shipping insurance to protect your return.
We have return collection centers in the following locations:
You will be provided with the most convenient return address based on your location to minimize shipping costs and delivery time.
In cases of damaged products, we will arrange for a replacement to be shipped to you once we have reviewed and approved the photos of the damaged item. The replacement will be sent to your original shipping address unless you specify otherwise.
We provide refunds to your original payment method for all full-priced items. Please note that outlet goods or reduced-price items are not eligible for refunds, reimbursements, or replacements.
If your original purchase was made with gift vouchers, your refund will be issued in the form of a gift voucher. These refund guidelines apply only to products, not to shipping costs or other fees.
Items returned to us that do not meet our return criteria will be discarded or sent back to you at your own expense. Please ensure your return meets all requirements before shipping.
You have the right to cancel your order within 12 hours of purchase, provided the order has not been shipped prior to your cancellation request.
Please keep in mind that all orders are processed as quickly as possible to ensure fast delivery. Therefore, cancellations are time-sensitive, and we cannot guarantee cancellation if your order has already entered the shipping process.
If you wish to cancel your order and receive a refund, please contact our Customer Support team at support@nurapatch.com. We will provide you with detailed instructions on how to proceed with your cancellation request.
When contacting us about cancellation, please include:
Our return policy terms and conditions take precedence in case of any miscommunication or disputes. We reserve the right to modify this return policy at any time, and any changes will be posted on this page.
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our Customer Support team. We're here to help ensure your complete satisfaction with NuraPatch products.
For all return and cancellation inquiries, please contact us:
Last updated: January 27, 2025