Privacy Policy
Learn how we collect, use, and protect your personal information when you visit our website or make a purchase.
Learn how we collect, use, and protect your personal information when you visit our website or make a purchase.
Dear valued customer, this Privacy Policy (hereinafter – "Policy") will answer the most important questions about how we collect, use and store information about you whenever you are visiting https://nurapatch.store/ (hereinafter – "Website") or making a purchase on the Website. This information is important to you, thus we recommend that you would read this Policy carefully before using the Website.
This Policy may be amended from time to time. You can always find the most recent version of this Policy on the Website.
NuraPatch (hereinafter referred to as the "NuraPatch", "we", "us", "our") is a brand name used and operated by NuraPatch LLC, which is a limited liability company incorporated in the State of California, United States, with a registered office address at 1201 Brewster Ave, Redwood City, CA 94062, United States. Whenever you will provide any personal information on the Website, we will be responsible for handling and controlling your personal information.
| Purpose | Information Collected | Legal Basis | Retention Period |
|---|---|---|---|
| For processing your purchase requests on our web shop, receiving payments and delivering purchased goods | First name, last name, delivery address, telephone number, email address, information about your paid purchase price and currency, your credit card brand, type, BIN number and credit card issuer country | We conclude and execute a contract with you (Art. 6 (1) (b) of the General Data Protection Regulation – GDPR) | 1 year after you make a purchase on our website |
| To ensure security of our website and continuously improve it for you – where you visit our website | IP address or other device address or ID, web browser and/or device type, hardware and software settings and configurations, the web pages or sites that you visit just before or just after visiting the Site, the pages you view on the Site, your actions on the Site, and the dates and times that you visit, access, or use the Services | We have a legitimate interest (to ensure security of our website) (Art. 6 (1) (f) of the GDPR) | 1 month after you visit our website |
| To manage our accounts on social media – where you interact with us via our social media accounts | Name and surname, e-mail address, gender, country, picture, message, time and date the message was received, content of the message, message attachments, response to the message, time of response to the message, information about Company's rating, comments on a post, post shares, information about post reactions | You agreed to that (Art. 6 (1) (a) of the GDPR) | 2 years |
| To handle queries, requests and complaints submitted by you – where you submit one | First name, last name, e-mail address, country, telephone number, subject of your inquiry, date of your inquiry, content of your inquiry, attachments to your inquiry, reply to your inquiry | You agreed to that (Art. 6 (1) (a) of the GDPR) and We have a legitimate interest to do that (to handle your queries) (Art. 6 (1) (f) of the GDPR) | 10 years from the moment your last inquiry was received |
| To contact you in case of unfinished order, or when your order or payment was not successfully processed due to technical errors | First name, last name, email, telephone number, contents of the abandoned cart | We conclude and execute a contract with you (Art. 6 (1) (b) of the GDPR) and We have a legitimate interest to do that (to process orders and payments) (Art. 6 (1) (f) of the GDPR) | 1 month after unsuccessful purchase order is placed on the Website |
| To protect our rights and interests in legal proceedings | Information listed above, documents and attachments sent to you, documents and attachments submitted by you, procedural documents, court rulings, resolutions, decisions | We have a legitimate interest (to defend Company's rights in legal proceedings) (Art. 6 (1) (f) of the GDPR) | 10 years following the termination or your account with our website or, in case legal processes were initiated, following termination of such legal processes |
Please refer to Section 2 above – you have to provide us with the information which we need to process your purchase requests that you submit on the Website, as well as to handle your inquiries, requests, claims, etc. In case you do not provide us with this information, we will not be able to sell our goods to you and provide you with other benefits that you would get as our user.
We use your information for the purposes specified in Section 2 above. These are the main group of actions that we do with your personal information:
We may use your contact information (telephone number and/or email) if we need to clarify any details of your order or delivery, also when we were unable to successfully process your order or payment. By agreeing with this Privacy Policy, you agree that we may call you by provided phone number or send you a text message or an email if your order was unsuccessful due to technical issues or payment processing errors. In such case, we may contact you in order to help you with fulfilling the order or finalizing payment.
We share your personal information with the following subjects:
The third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies for the information we are required to provide to them for your purchase-related transactions. For these providers we recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.
We may share your data with third-party marketing partners for advertising purposes. Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada, and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
GDPR and other laws provide you with certain rights, procedures for implementation, and exceptions to these rights. When allowed by law, you can:
Whenever we receive your request to exercise any of the rights specified above we may need to verify your identity in order to determine if the request is provided by the person about whom we have personal information and in order to determine your identity. Accordingly, we might ask you for additional information for verification purposes, and we would use such information for this verification purpose only.
By using this site, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
We do not process any personal data of minors that are 16 years old or younger. If you are a minor as specified herein, we request that you would stop using the Website immediately. We have a right to delete your personal data without separate notification if we have a reason to believe that you are younger than 16 years old.
We take necessary precautions and follow industry best practices as well as all requirements set by applicable laws to protect your personal information from being inappropriately lost, misused, accessed, disclosed, altered, or destroyed. We use appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption of personal data where appropriate.
In most cases, personal data are processed and transmitted in the territory of the United States and the European Economic Area, however sometimes, it is necessary for us to transfer your shipping details to one of our warehouses and/or fulfillment centers that are located outside the United States (i.e. Canada, China). We always make sure to have appropriate agreements covering data processing provisions, and we perform regular audits to make sure that the third parties located outside of the US are following applicable data protection rules.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
If you have any questions, inquiries, requests, or complaints regarding our use of your personal information, please contact our customer support at:
NuraPatch LLC
1201 Brewster Ave
Redwood City, CA 94062
United States
Last updated: January 27, 2025